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Tracking order

Order Tracking Process

At BauMiau, we understand how important it is for you to know the status of your pet product orders. Here's how you can track your shipment:

  1. Order Confirmation: After placing your order, you'll receive an order confirmation email containing your order number and details.
  2. Shipping Notification: Once your order is processed and shipped, we'll send you a shipping confirmation email with your tracking number.
  3. Tracking Your Package: Use the provided tracking number to monitor your package's journey to your doorstep.

How to Track Your Package

You can track your order through our recommended third-party tracking service:

17Track - Global Package Tracking

17Track is a reliable platform that supports tracking for most international carriers:

  1. Visit 17Track website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package status and estimated delivery date

17Track provides detailed information including current location, transit history, and delivery status updates.

What to Do If You Have Issues

  • If your tracking information hasn't updated for several days, please allow 24-48 hours for carrier systems to process the latest status
  • For any discrepancies or if your package appears to be delayed, contact our support team at [email protected] with your order number and tracking information
  • Please note that delivery estimates are provided by carriers and may occasionally change due to unforeseen circumstances

Tracking Tips

  • Save your tracking number until you receive your package
  • Check tracking updates periodically, especially as the estimated delivery date approaches
  • If your package is marked as delivered but you haven't received it, first check with neighbors or your building management