General Terms

By accessing and using BauMiau's services, you agree to comply with these Terms of Service. These terms apply to all visitors, users, and customers of our platform.

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

Order Processing & Payments

All orders are subject to product availability. We process payments through secure third-party providers and do not store your payment information.

Prices are displayed in USD and include applicable taxes unless otherwise stated. You are responsible for any customs duties or import taxes for international orders.

Shipping & Delivery

Shipping times are estimates and may vary. BauMiau is not responsible for delays caused by carriers or customs.

Risk of loss passes to you upon delivery to the carrier. Please inspect packages upon arrival and report any damage within 48 hours to [email protected].

Returns & Refunds

We accept returns within 30 days of delivery for unused, unopened products in original packaging. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds will be processed to the original payment method within 14 business days after we receive and inspect the returned items.

Product Information

We make every effort to display product colors and features accurately, but cannot guarantee that your device's display will match the physical product.

Product descriptions are for informational purposes only. Consult your veterinarian for specific advice about pet health products.

Intellectual Property

All content on BauMiau, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws.

You may not use our content without express written permission. Unauthorized use may result in legal action.

Limitation of Liability

BauMiau shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our services.

Our total liability for any claim related to these terms shall not exceed the amount you paid for the product in question.

Dispute Resolution

Any disputes shall first attempt to be resolved through good faith negotiations. If unresolved, disputes shall be settled through binding arbitration in accordance with the laws of our jurisdiction.

You agree to resolve disputes on an individual basis and waive any right to participate in class actions.

Contact Information

For questions about these Terms of Service, please contact us at [email protected]. We typically respond within 2 business days.