Refund policy
Refund Policy
General Terms
At BauMiau, we want you and your pet to be completely satisfied with your purchase. If you're not happy with a product, you may be eligible for a refund within 30 days of receiving your order.
To be eligible for a return and refund, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Accompanied by proof of purchase
Non-Refundable Items
For health and safety reasons, we cannot accept returns or offer refunds for:
- Opened or used pet health & care products (medications, supplements, etc.)
- Personalized or custom-made items
- Pet food that has been opened
- Clearance or final sale items
Return Process
- Contact our customer support at [email protected] within 30 days of receiving your order to initiate the return process.
- Include your order number and details about the product you wish to return.
- You will receive return instructions and a Return Merchandise Authorization (RMA) number.
- Package the item securely with the RMA number clearly visible on the outside of the package.
- Ship the item back to us using a trackable shipping method.
We recommend keeping your shipping receipt until your refund is processed.
Refund Details
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.
For damaged, defective, or incorrect items received, please contact us immediately at [email protected] and we will arrange for a replacement or full refund including shipping costs.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
International Returns
Customers outside our primary shipping regions may be responsible for return shipping costs and any applicable customs fees. Contact us at [email protected] before returning international orders.
Questions
If you have any questions about our refund policy, please contact us at [email protected].