Faq
Ordering & Shipping
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination (7-21 business days). You'll receive tracking information once your order ships.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express shipping (2-3 business days) and overnight shipping (1 business day) are available for most products.
What countries do you ship to?
We currently ship to over 50 countries worldwide. During checkout, simply enter your address to see if we deliver to your location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Please contact our support team at [email protected] to initiate a return.
How do I exchange an item?
For exchanges, please return the original item following our return process and place a new order for the desired product. We'll process your refund once we receive the returned item.
Product Information
Are your pet products safe?
All our products meet strict safety standards. Pet toys are non-toxic, fabrics are pet-friendly, and all materials are carefully selected for durability and safety.
How do I choose the right size for pet apparel?
Each product page includes detailed size charts with measurements. We recommend measuring your pet's neck, chest, and length for the best fit.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Customer Support
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours.
Do you offer product recommendations?
Absolutely! Our pet experts can help suggest products based on your pet's breed, size, and needs. Just email us with details about your pet.